Cta not showing up on mobile

Hi,
I created a site with WP bakery page builder and the issue I am having is that the CTA button is not showing up on mobile/tablets etc… I tried reaching out to customer service and they claim that this is a glitch with the page builder and there is no workaround…

I was thinking I should be able to at least create a different button that would just show up on mobile… but not sure how to go about it with this page builder…
Do I need to write custom code?

you can try to use html instead