Business card printing

Hi! I made someone a business card and I sent it to her as a jpeg and a pdf with trim marks for prining. she wants to print them on staples. But for some reason part of the card is getting cut off. Any ideas why? or are any other printing options?

Some places have a bit of a bigger bleed… I’m always happy with vistaprint.com

If you’re printing on such a website, you can make the business cards at a size which includes the bleed, without the bleed marks and they shouldn’t run into any problems.